Terms of service

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But please also find the official stuff here below.

Effective from 2 July 2026.

The purpose of these Terms of Purchase is to provide uniform and detailed regulation of the legal relationship between the business specified in Section 11 and the consumer entering into a contract for the purchase of the product specified in Section 2 of these Terms of Purchase, as well as to inform the consumer prior to concluding the contract, within the scope defined by Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter the "Decree"). Pursuant to Section 11(6) of the Decree, these Terms of Purchase form part of the contract.

1. Definitions

For the purposes of these Terms of Purchase:

a) consumer: a natural person acting outside the scope of their profession, self-employment, or business activity,

b) consumer dispute: a dispute relating to the quality or safety of the product, the application of product liability rules, the quality of the service, and the conclusion and performance of the contract between the parties,

c) consumer contract: a contract concluded between the consumer and the business,

d) warranty: the mandatory warranty defined for consumer contracts under Act V of 2013 on the Civil Code (hereinafter the "Civil Code") and in separate legislation,

e) distance contract: a consumer contract concluded within the framework of a distance sales system organized for the supply of the product or service under the contract, without the simultaneous physical presence of the parties, where the parties use exclusively means of distance communication for the purpose of concluding the contract,

f) means of distance communication: any means that is suitable for making a contractual declaration in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with an order form, catalogues, telephone, fax, and devices providing internet access,

g) product: the movable item defined in Section 2 of these Terms of Purchase,

h) business: the legal person defined in Section 11, acting within the scope of its business activity.

2. The product under the contract

The tea and other accessory products and supplies selected by the consumer through the website operated by the business, about the essential characteristics of which (region of origin, vintage, etc.) the consumer is informed at the time of selection and when finalizing the order.

3. Our prices

The prices displayed on the website are net prices, which are grossed up at checkout based on the selected country of delivery.

Zhao Zhou tea Ltd. accepts no liability for any errors in prices or operation arising from the congestion, malfunction, or improper operation of the telephone network, online computer systems, servers or server providers, computer equipment, software, email, or the internet.

4. The ordering process

Registration is not required to make a purchase, but it is possible. If you register, you can log in using your email address and password, and your future purchases will be faster. Select the products and place them in your cart. Choose a delivery date, a payment method, and provide your delivery and billing address.

Delivery dates may vary depending on the delivery address.

During the purchase process, you may at any time modify or correct any errors or typos arising during the electronic entry of data (regarding the type or quantity of the product, personal data, delivery address, etc.). Finally, check the data provided and finalize your order.

Our system will automatically confirm information related to your order at the email address you provided, where you can check its details. We register your order under the order number stated in the confirmation.

Our contract is concluded by implied conduct, through the confirmation we send.

Pursuant to Section 6:7(3) of the Civil Code, the contract to be concluded qualifies as a contract concluded in writing. The language of the contract is English.

The contract is stored in the Company's online system, where it remains accessible afterwards, and the contract is also sent to the email address you provided.

5. Method and conditions for cancelling an order

You may change your order at any time. Write to: shop@zhaozhoutea.com

For reference, please provide the order number stated in the confirmation email.

6. Restrictions and remarks regarding the use of the product and/or service

Zhao Zhou tea Ltd. does everything that can reasonably be expected to ensure the accuracy, factual correctness, and relevance of the content on our website; however, it cannot guarantee full conformity in all cases for the User. Zhao Zhou tea Ltd. provides no warranty and is not liable for errors, omissions, or technical difficulties that may arise while using the website. If Zhao Zhou tea Ltd. discovers an inaccuracy in the content — provided this is feasible — it is obliged to correct it as soon as possible.

7. Delivery

a) We will inform you about the available delivery methods and fees during the ordering process.

c) New home delivery date

If home delivery fails, our colleague, after receiving notification from our carrier, will attempt to agree with you on a new home delivery (handover) date. We will again attempt home delivery on the new date chosen at that time. If we are unable to contact you, or you do not choose a new date, our contract terminates, and if you have already paid the purchase price, we will refund it to the retail current or bank account number you provided.

If our carrier fails to deliver your order at the location and time you specified for the third time, we will consider your order null and void.

8. Complaints and withdrawal regarding the order and delivery

a) Complaints regarding delivery

We accept full responsibility for your order until the goods are received. We will replace or make good defective or damaged goods within 5 working days at our own expense.

If you withdraw from the order due to defective delivery or damage to the goods during delivery, in accordance with point c) below, we will refund the value of the goods already paid for in accordance with the provisions of point c).

After the goods have been received, we are unable to accept complaints regarding delivery.

b) Complaint handling

We welcome your complaints and observations regarding your order and delivery at the following email address: shop@zhaozhoutea.com, to which we will provide a substantive response within 30 days at the latest.

Supervisory body: Clerk of the Local Government of Budapest, District I.

You are entitled to turn to the conciliation board for the out-of-court settlement of a consumer dispute — in particular, to attempt to reach a settlement, and failing that, to have a decision made in the case in order to ensure the simple, quick, effective, and cost-efficient enforcement of consumer rights.

The conciliation board having jurisdiction is the one according to your place of residence or stay, or, failing that, the registered office of the business concerned by the consumer dispute or of the body authorized to represent it. At your request, the conciliation board designated in your request has jurisdiction instead of the board having jurisdiction as above.

The name and postal address of the registered office of the conciliation board having jurisdiction according to the registered office of the business:

• Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99.)

Please be informed that the business specified in Section 11 does not have a code of conduct under the act on the prohibition of unfair commercial practices against consumers.

c) The consumer's right of withdrawal

i. Deadline and method for exercising the right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you or a third party other than the carrier and indicated by you takes possession of the product, or, in the case of the supply of a product consisting of multiple items, 14 days from the day on which you or a third party other than the carrier and indicated by you takes possession of the last item or piece.

If you wish to exercise your right of withdrawal, you must send an unambiguous statement expressing your intention to withdraw (for example, by post, fax, or email) to the following address:

Zhao Zhou tea Limited Liability Company; 1013 Budapest, Lánchíd utca 5.; email: shop@zhaozhoutea.com

For this purpose, you may also use the model withdrawal declaration set out in Annex 2 of the Decree. In case of intent to withdraw from the contract, please complete and return it to one of the addresses above:

"Addressee: (the name, postal address, and — if any — telephone number, fax number, and email address of the business must be indicated here)

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal in respect of the contract for the sale of the following product(s): (the product that is the subject of the contract must be indicated here)

Date of receipt:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s): (only in the case of a declaration made on paper)

Date:"

You exercise your right of withdrawal within the deadline if you send your withdrawal statement before the expiry of the deadline indicated above.

Please be informed that you may also exercise your right of withdrawal in the period between the day the contract is concluded and the day the product is received.

In accordance with EU regulations effective 19 June 2026, you may also submit your withdrawal notice by clicking the "Withdrawal Form" button at the bottom of our website. Please provide:

• your name,

• your email address,

• your order ID,

• the item(s) you wish to return.

The right of withdrawal may be exercised within 14 days of receiving the product. Please return the item(s) within 14 days of submitting your withdrawal notice to: Zhao Zhou tea Ltd., 1013 Budapest, Lánchíd utca 5. The direct cost of return shipping is the responsibility of the customer.

ii. Effects of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from the fact that you chose a delivery method other than the least expensive standard delivery method offered by us), without undue delay and no later than 14 days from the date of receipt of your withdrawal statement. For the refund, we will use the same payment method as the one used in the original transaction, unless you expressly agree to the use of another payment method; you will not incur any additional costs as a result of using this refund method.

We may withhold the refund until we have received the product back, or until you have provided proof that you have returned it: whichever is the earlier.

You must return or hand over the product to us without undue delay and no later than 14 days from the date on which you communicate your withdrawal statement. The deadline is deemed met if you send the product before the expiry of the 14-day deadline.

You bear the direct cost of returning the product.

iii. Exclusion of the right of withdrawal

You may not exercise your right of withdrawal from the contract if, for health protection and/or hygiene reasons, the product cannot be returned after it has been opened following delivery.

9. Information on the implied warranty, product warranty, and guarantee

a) Implied warranty (warranty for defects)

In what case may you exercise your right of implied warranty? In the event of defective performance by the business specified in Section 11, you may enforce an implied warranty claim against the business in accordance with the rules of the Civil Code.

What rights do you have based on your implied warranty claim?

At your choice, you may make the following implied warranty claims:

You may request repair or replacement, unless fulfilling the claim chosen by you is impossible or would entail disproportionate additional costs for the business compared to fulfilling another claim. If you did not or could not request repair or replacement, you may claim a proportionate reduction of the consideration, or you may repair the defect yourself at the business's expense or have it repaired by someone else, or — as a last resort — you may withdraw from the contract.

You may switch from your chosen implied warranty right to another, but you bear the cost of switching, unless it was justified or the business gave cause for it.

Within what deadline may you enforce your implied warranty claim

You are obliged to report the defect immediately after discovering it, but no later than two months from the discovery of the defect. However, please note that you may no longer enforce your implied warranty rights beyond the two-year limitation period calculated from the performance of the contract.

Against whom may you enforce your implied warranty claim?

You may enforce your implied warranty claim against the business.

What other conditions are there for enforcing your implied warranty rights?

Within six months from performance, there is no condition for enforcing your implied warranty claim other than reporting the defect, provided you prove that the product was supplied by the business specified in Section 11. However, after six months from performance, you are obliged to prove that the defect you recognized already existed at the time of performance.

b) Product warranty

In what case may you exercise your product warranty right?

In the event of a defect in a movable item (product), you may — at your choice — enforce the right defined in point 1 or a product warranty claim.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of the defective product.

In what case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.

Within what deadline may you enforce your product warranty claim?

You may enforce your product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, you lose this right.

Against whom and under what other conditions may you enforce your product warranty claim?

You may exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. In the case of enforcing a product warranty claim, you must prove the defect of the product.

In what case is the manufacturer (distributor) exempt from its product warranty obligation?

The manufacturer (distributor) is exempt from its product warranty obligation only if it can prove that:

– it did not manufacture or place the product on the market within the scope of its business activity, or

– the defect was not recognizable according to the state of science and technology at the time the product was placed on the market, or

– the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that you may not enforce an implied warranty claim and a product warranty claim simultaneously, in parallel, for the same defect. However, in the event of successfully enforcing your product warranty claim, you may enforce your implied warranty claim against the manufacturer with respect to the replaced product or repaired part.

c) Guarantee

Given the nature of our products, we do not provide a guarantee.

10. Payment terms

We will inform you about the available payment methods during the ordering process.

11. Duration of the contract, the person of the business

Pursuant to Section 6:3(a) of the Civil Code, the contract terminates upon the mutual performance of the services.

The business will be Zhao Zhou tea Ltd.

Zhao Zhou tea Commercial and Service Limited Liability Company Registered office: 1013 Budapest, Lánchíd utca 5. Tax number: 24950332-2-41 Email: tea@zhaozhoutea.com Company registration: Cg. 01-09-191182, Company Court of the Budapest-Capital Regional Court

Statistical code: 24950332-4791-113-01